Support

Free customer support

Our customer service is available 24 hours a day, seven days per week via email. If you have any questions or problems with one of our products, we offer you answers and solutions to the frequently asked questions at our forum or you can drop us an email under the following address:

support@kalypsomedia.com

forum.kalypsomedia.com

 

Therefore, we need the following information:

  • The complete product name.
  • If available, the exact error message and a description of the problem.


Both services are free of charge. Please note, that we are not able to anwser requests concerning tips and tricks via email.

 
Before you contact our Support Team:

  • Please make sure that your PC fullfills the system requirements.
  • Additionally, please start the DxDiag program before your call, as the information of this Microsoft software will help us to find the problem.